This incident is resolved. If you have any questions, please reach out to genius@evertrue.com
Posted Dec 15, 2025 - 15:01 EST
Update
A fix has been implemented! Please perform a hard a refresh in the platform (command+shift+R on mac, CTRL +F5 on PC). We are continuing to monitor results for further issues.
Posted Dec 15, 2025 - 13:16 EST
Monitoring
A fix has been implemented and we are monitoring the results. Please reach out to genius@evertrue.com if you continue to experience issues with loading constituent records.
Posted Dec 15, 2025 - 13:14 EST
Identified
We have identified the issue and are working on a fix. If you have any questions, please reach out to genius@evertrue.com.
Posted Dec 15, 2025 - 12:53 EST
Investigating
We are currently investigating an issue that is preventing constituent records from loading in the EverTrue platform. Some users may also be receiving server errors. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.